Frequently Asked Questions

Everything you need to know about working with us

A: We are a primary manufacturer with 25 years of experience, and our factory is located in [Taizhou, Zhejiang]. We possess our own R&D team, production workshops, and quality control system. You are welcome to visit us via video call or in person at any time.

A: Our production facility covers an area of ​​5,000 square meters and is equipped with 6 production lines. Our average monthly capacity reaches 800,000 pairs, ensuring the punctual delivery of large-volume orders.

A: Yes. We have passed on-site audits conducted by [TÜV / SGS / Intertek]. You may contact our sales manager to request the latest audit reports.

A: Yes. We offer comprehensive, one-stop customization services—ranging from logo application (silk printing, hot stamping, laser engraving) and packaging customization to product structural modifications. Please provide your design artwork in AI or PDF format.

A: For standard products, the MOQ is 1,000 pairs per style. For new clients engaging in their first collaboration with us, we support small-batch trial orders to assist you in testing your local market.

A: Samples from existing stock are dispatched within 7 days; customized samples typically require 20 days. The sampling fee can be fully refunded once a subsequent bulk order meets the qualifying criteria.

A: Our products comply with major international standards. We currently hold certifications such as [CE / FDA], ensuring smooth customs clearance for your products in your target markets.

A: We implement a rigorous four-stage quality inspection process: 1. Incoming inspection of raw materials; 2. Mid-production spot checks; 3. Full inspection prior to packaging; 4. Final random inspection before shipment.

A: We strongly recommend making payments via Alibaba Trade Assurance (Credit Protection Orders). Additionally, we accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. Typically, a 30% deposit is required in advance, with the remaining 70% balance payable upon presentation of a copy of the Bill of Lading.

A: Once the deposit and samples have been confirmed, the lead time for standard orders is typically 25–40 days. The exact timeframe depends on the specific order volume and production schedule.

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